Republished from the Digi-Ed blog.
The Digital Assessment Team have updated the support processes for users of the AssessmentUCL (Wiseflow) platform. The new support process are outlined on the following pages:
- Staff support during an AssessmentUCL assessment – This page includes a link to the staff query form which asks for additional information on the assessment and module affected. This information will help the Digital Assessment Team and the Digital Education Support Analysts (DESAs) with diagnosing and rectifying issues quicker.
- Student support during your assessment – This page includes a link to the Assessment Query Form, which is used by students for any technical failures that happen during an assessment.
The increased use of online support forms is to ensure quicker support during peak assessment periods and avoid direct communication with individual members of staff, which can cause bottlenecks. Departments or modules interested in assessment redesign and use of the AssessmentUCL platform should initially consult the recommendations for readiness guidance and identify if their assessment approach is suitable for the platform. If they wish to continue the discussion, they can email email@example.com to organise a meeting with a Digital Assessment Advisor.
The team will be developing a series of AssessmentUCL ‘Blueprints’ over the forthcoming months. These will offer a clear path in using the AssessmentUCL platform for particular assessment approaches (e.g. for fully automatically marked Multiple Choice Questionnaire (MCQ), or for blind-marking). They are intended as a mechanism to enable staff to better self-support, and use functionality that has been fully tried, tested and documented.